On-Time Renewal runs June 16–September 30, 2023.
Each week, randomly selected troops* will win FREE admission** to an upcoming event! If your troop meets the renewal requirements, June 16–September 30, it's automatically entered into the raffle.
Think of all the adventures you’ve been on together, the stories you’ve shared, and the challenges you’ve overcome. Your Girl Scout crew truly is something special. Sign up for another year today and keep the magic going.
Why isn’t my username working?
Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact our Customer Care team.
Why am I not receiving the password reset emails?
The password reset emails come from email@example.com, so please make sure it’s added to your safe senders' list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact our Customer Care team to verify that your username/email address is correct.
How do I reset my password when I no longer have access to the email address associated with my account?
Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Contact us to get started.
Why can’t I see my family when I log in?
There are a couple of reasons this could happen:
Why can’t I see my troop(s) when I log in?
There are several reasons this could happen:
Our Customer Care team can provide additional support.
You're also welcome to email firstname.lastname@example.org or call 800-482-6734, option 3, to reach a Customer Care team member.