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Connecting. Growing. Making a difference.

That's what Girl Scouts of Southeastern Michigan is all about.

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She's ready to explore, learn, and create—she's ready to come back.

MyGS Login Issue FAQ

Why isn't my username working?
Your username is typically your email address.

  • If you have more than one email address, please try logging in with each.
  • You can also click "Forgot Your Password?" to send a password reset link to your email address.
  • If you're still having trouble, please email customercare@gssem.org.

What if I'm not receiving the password reset email?
Password reset emails come from gsusacustomercare@girlscouts.org.

  • Please make sure gsusacustomercare@girlscouts.org is added to your Safe Senders List in your email client.
    • If you requested the password reset link before marking our email sender address as safe, please check your spam folder.
  • If you're still not receiving the email, please email customercare@gssem.org to verify that your username/email address is correct in MyGS.

How can I reset my password if I no longer have access to the original email address associated with my account?
Our Customer Care team can easily change your username/email address without requiring you to recreate your account.

Why can't I see my family when I log in?
There are a couple of reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account, and that person must log in to renew family memberships. Please email customercare@gssem.org if you'd like to be listed as your household's preferred contact.
  • You may have a second or duplicate account with a different email address. If that's the case, please try entering a different username. If that works, please be sure to email customercare@gssem.org to merge the two accounts into one.

Why can't I see my troop(s) when I log in?
There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, please look for the pull-down menu to alternate between them.
  • Please check your member profile to make sure you're listed as a volunteer in the troop.
  • Not all troop volunteers have access to the Troop tab. Please email customercare@gssem.org to find out if your volunteer role should have access to the tab.
  • If your background check has expired, you may lose access until it's updated.

If you need additional support, please email customercare@gssem.org.

Need more help?

  • Go to gsLearn from your account dashboard on MyGS.
  • Click "Content Library" on the left sidebar.
  • Search "My GS."
  • Select "465-Managing Your My GS Member Profile Short & Snappy."

You're also welcome to email customercare@gssem.org or call 800-482-6734, option 1, to reach a Customer Care team member.