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Connecting. Growing. Making a difference.

That's what Girl Scouts of Southeastern Michigan is all about.

Renew your Girl Scout's membership to make sure she continues to shine her brightest. Press play and watch her confidence soar.

She's ready to explore, learn, and create—she's ready to come back.

MyGS Login Issue FAQ

Why isn't my username working?
Your username is typically your email address.

  • If you have more than one email address, please try logging in with each.
  • You can also click "Forgot Your Password?" to send a password reset link to your email address.
  • If you're still having trouble, please email

What if I'm not receiving the password reset email?
Password reset emails come from

  • Please make sure is added to your Safe Senders List in your email client.
    • If you requested the password reset link before marking our email sender address as safe, please check your spam folder.
  • If you're still not receiving the email, please email to verify that your username/email address is correct in MyGS.

How can I reset my password if I no longer have access to the original email address associated with my account?
Our Customer Care team can easily change your username/email address without requiring you to recreate your account.

Why can't I see my family when I log in?
There are a couple of reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account, and that person must log in to renew family memberships. Please email if you'd like to be listed as your household's preferred contact.
  • You may have a second or duplicate account with a different email address. If that's the case, please try entering a different username. If that works, please be sure to email to merge the two accounts into one.

Why can't I see my troop(s) when I log in?
There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, please look for the pull-down menu to alternate between them.
  • Please check your member profile to make sure you're listed as a volunteer in the troop.
  • Not all troop volunteers have access to the Troop tab. Please email to find out if your volunteer role should have access to the tab.
  • If your background check has expired, you may lose access until it's updated.

If you need additional support, please email

Need more help?

  • Go to gsLearn from your account dashboard on MyGS.
  • Click "Content Library" on the left sidebar.
  • Search "My GS."
  • Select "465-Managing Your My GS Member Profile Short & Snappy."

You're also welcome to email or call 800-482-6734, option 1, to reach a Customer Care team member.